Currently we only ship to the US, but are hoping to expand in the near future.

Because nonstop is a platform that hosts many brands, shipping times may vary. When placing an order that includes items from multiple brands, shipping estimates will vary based on each brand’s individual timeline. We recommend reviewing the brands estimated shipping information on their products pages or in your account’s orders page. Please note that some smaller brands may have longer processing times due to limited resources.Once an order is shown as delivered via tracking, nonstop is not responsible for replacing missing or stolen items.

Sign in to your account and go to “my orders,” then find the order that you want to track, there you will find the link to the courier tracking. If service not available, please contact customer service at hello@thenonstopstore.com.

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery, before the confirmation of your order.

nonstop is a marketplace, connecting you directly with independent and emerging brands. When you place an order, each item
ships directly from the brand straight to your door. Because of this, returns need to be sent back to each brand separately, using individual shipping labels, to ensure they get to the right place.

We have a 14-day return policy.

We hope you are happy with your purchase, but if not, we offer easy returns on eligible items within 14 days of receipt of product. A flat return fee of $9.95 per return shipment is applied. Once your return is completed, you will receive an email notification.

All items returned must be unworn and unwashed - in a perfect state for resale. Items must include their original tag(s) and packaging or they will not be accepted.

Non-eligible items include:
- Final Sale items
- Items 14 days past delivery date
- Gift Cards
- Customized products
- Some skin and body care products, as these are not resellable once opened
- Swimwear that has been worn, missing original tags, or sanitary liner have been removed

No. nonstop is a marketplace, connecting you directly with independent and emerging brands. When you place an order, each item ships directly from the brand straight to your door. Because of this, returns need to be sent back to each brand separately, using individual shipping labels, to ensure they get to the right place.

Contact our customer service for a return authorization and shipping label. Once we receive the package and verify the products are in their original condition we will process the refund, which may take 10-15 business days to show in your account. Please check the products upon delivery and report any issues within 3 days.

A flat return fee of $9.95 per return shipment will be deducted from the refund once the return is processed and accepted.

All items returned must be unworn and unwashed - in a perfect state for resale and meet the eligibility requirements. Items must include their original tag(s) and packaging or they will not be accepted. In case you have received a defective item, please us by sending an email to hello@thenonstopstore.com

Shipping costs of the original order are non-refundable.

While we don’t offer traditional exchanges, you can return your item for a flat $9.95 return shipping fee. Once we receive the item in new and unused condition, you’ll receive a full refund to your original payment method—and we’ll cover the shipping cost for your replacement order. If you have any questions or concerns, you are always welcome to contact us via hello@thenonstopstore.com

A flat return fee of $9.95 per return shipment will be deducted from the refund once the return is processed and accepted.

Your reimbursement will be sent back to the same payment method used to place the order within 10-15 business days after the parcel is received. Please note, shipping fees will not be refunded.