We are a small team, but will do our best to get back to you within 24 hours.
Email contact: hello@thenonstopstore.com

Thank you for your order! Once you have completed your order, nonstop will send you a confirmation email. If you don’t receive the email within 24 hours, please contact customer service. You can also check it by going into your account and there you will see all your recent orders and its status.

If there is any problem with your order (stock issues, cancellation, etc), we will contact you as soon as possible.

Due to our platform model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our customer service team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to us at hello@thenonstopstore.com

Please check the products upon delivery and report any issues within 3 days. All inquiries can be forwarded to hello@thenonstopstore.com. Please keep in mind we are a small team and will do our best to get back to you within 24 hours.

Currently we only ship to the US, but are hoping to expand in the near future.

Because nonstop is a platform that hosts many brands, shipping times may vary. When placing an order that includes items from multiple brands, shipping estimates will vary based on each brand’s individual timeline. We recommend reviewing the brands estimated shipping information on their products pages or in your account’s orders page. Please note that some smaller brands may have longer processing times due to limited resources.Once an order is shown as delivered via tracking, nonstop is not responsible for replacing missing or stolen items.

Sign in to your account and go to “my orders,” then find the order that you want to track, there you will find the link to the courier tracking. If service not available, please contact customer service at hello@thenonstopstore.com.

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery, before the confirmation of your order.

Payment can be made by all major credit or debit cards.

Yes the data is transmitted using SSL encryption.

Your card may have been rejected for one of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached the card limit. Check with your bank to ensure your card has not exceeded the purchase limit set.
- Data may have been entered incorrectly. Check that you have filled all the necessary fields correctly.

If you have a promotional code, you can enter it during the purchase process before validating your order. You can apply it at the checkout page. Once you have added the code, click 'Apply' and the promotion will be applied to your final purchase total.

nonstop is a marketplace, connecting you directly with independent and emerging brands. When you place an order, each item ships directly from the brand straight to your door. Because of this, returns need to be sent back to each brand separately, using individual shipping labels, to ensure they get to the right place.

We have a 14-day return policy.

We hope you are happy with your purchase, but if not, we offer easy returns on eligible items within 14 days of receipt of product. A flat return fee of $9.95 per return shipment is applied. Once your return is completed, you will receive an email notification.

All items returned must be unworn and unwashed - in a perfect state for resale. Items must include their original tag(s) and packaging or they will not be accepted.

Non-eligible items include:
- Final Sale items
- Items 14 days past delivery date
- Gift Cards
- Customized products
- Some skin and body care products, as these are not resellable once opened
- Swimwear that has been worn, missing original tags, or sanitary liner have been removed

No. nonstop is a marketplace, connecting you directly with independent and emerging brands. When you place an order, each item ships directly from the brand straight to your door. Because of this, returns need to be sent back to each brand separately, using individual shipping labels, to ensure they get to the right place.

Contact our customer service for a return authorization and shipping label. Once we receive the package and verify the products are in their original condition we will process the refund, which may take 10-15 business days to show in your account. Please check the products upon delivery and report any issues within 3 days.

A flat return fee of $9.95 per return shipment will be deducted from the refund once the return is processed and accepted.

All items returned must be unworn and unwashed - in a perfect state for resale and meet the eligibility requirements. Items must include their original tag(s) and packaging or they will not be accepted. In case you have received a defective item, please contact our Customer Service team by sending an email to hello@thenonstopstore.com

Shipping costs of the original order are non-refundable.

While we don’t offer traditional exchanges, you can return your item for a flat $9.95 return shipping fee. Once we receive the item in new and unused condition, you’ll receive a full refund to your original payment method—and we’ll cover the shipping cost for your replacement order. If you have any questions or concerns, you are always welcome to contact customer service via hello@thenonstopstore.com

A flat return fee of $9.95 per return shipment will be deducted from the refund once the return is processed and accepted.

Your reimbursement will be sent back to the same payment method used to place the order within 10-15 business days after the parcel is received. Please note, shipping fees will not be refunded.

You can find size guide information on each product page. If any other information is needed, please contact customer service and we will be happy to help.

The brands we represent are created all over the world. If you’re looking for information about a specific product, please reach out!